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Customer Service Representative for NutriKey —St Paul Location

Do you want to work for a company that makes a difference in people lives? Are you passionate about real food nutrition and or wellness? Looking for a company that offers a good work-life balance and shows respect and appreciation for your hard work?

Nutritional Weight & Wellness, Inc., a leader in real food nutrition education with six locations in the Twin Cities, is looking for a caring, compassionate person that has a great attitude and is interested in working with a great team of like-minded people.

We are currently hiring a Customer Service Representative for our NutriKey vitamin e-commerce website at our St Paul office.  Some of the responsibilities include:

  • Answer emails and phone calls for NutriKey
  • Field calls/emails and work with the correct department to resolve
  • Topics: missing or incorrect shipments, quality issues, product related questions, returns
  • Work with shipping for missing items, incorrect shipments, and lost orders
  • Track missing packages and file claims with USPS and UPS
  • Communicate with clients the status of delayed shipments and known backorders
  • Notify Products Manager on client reported quality issues
  • Use existing tools (website, articles, podcasts) to find info for clients on product questions
  • Work with nutritionists for assistance in answering product related questions

Quality Control

 

 

 

 

  • Log returns and complaints in compliance with FDA standards
  • Inspect product from returns in compliance with FDA standards
  • Provide Adverse Event Forms to clients with complaints and notify Products Manager

 System work

  • Work in multiple systems:  Shopify, Lightspeed, Shipping Easy
  • Process refunds and missing discounts in Shopify
  • Place orders for clients in Shopify as needed
  • Adjust inventory in LightSpeed as needed
  • Process orders and returns in Shipping Easy

Work with Shipping & Inventory Departments (as time allows, not primary role)

  • Help shipping department in packing outbound orders (as time allows)
  • Help unpack inbound inventory and packing materials (as time allows)
  • Help pack inventory transfers to other stores (on Thursdays)

Minimum requirements:

  • Ideal candidate likes to problem solve, sleuth, troubleshoot, and communicate resolutions
  • Ideal candidate is comfortable learning and working in multiple systems
  • Enjoys talking to clients and providing excellent customer service
  • Proficient in Microsoft Office (MS Outlook, Excel, Word)
  • High school degree but college degree preferred
  • Strong math and writing skills required
  • Likes to work in a team but able to work independently
  • Knowledge of Shopify or other e-commerce platforms a plus
  • Familiarity with Nutritional Weight & Wellness classes, consultations and/or an avid Dishing Up Nutrition listener is a plus

Physical requirements:

  • Must be able to lift up to 30 pounds (moving large boxes and mail bags)
  • Extensive time answering the phone
  • Extensive time working at a computer workstation
  • Standing, walking, sitting, lifting and stairs

Hours: M-F, 9:00 am - 3:00 pm

Compensation and benefits include:

  • Competitive hourly wages
  • Paid time off
  • 401(k) retirement plan with matching 
  • Substantial discount on services and products

If you are interested in applying, please send your resume to laurie@weightandwellness.com.

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